The Market Surveillance Administrator (MSA) is an independent body created under the Electric Utilities Act to help ensure the fair, efficient, and openly competitive operation of Alberta’s electricity markets. The Code of Conduct Regulation governs aspects of the retail electricity market, including the conduct of owners of electrical distribution systems and affiliated retailers and the conduct of a rural electrification association carrying out retailer functions for its members.
Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 310-4AUC (within Alberta) or 1-833-511-4282 (outside Alberta) or at firstname.lastname@example.org. The Market Surveillance Administrator can be reached by contacting 1-403-705-3181 or email@example.com. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of EQUS as a distributor and the regulated rate suppliers and affiliated providers.
If you have any questions regarding EQUS’ Compliance Plan, please contact the Compliance Officer at firstname.lastname@example.org or the phone the Corporate Office toll-free at 1.888.211.4011.
It is very important to note that your distribution system provider will always be EQUS regardless of who supplies your energy. Members who choose to obtain electricity (retail electricity services) from a party other than EQUS will not be disadvantaged or in any way be treated differently by EQUS. For a list of energy retailers and for customer choice information, visit http://www.ucahelps.alberta.ca/