Report an Outage


If you are experiencing a power outage in EQUS' Service Area:

  1. Check the breaker on the service (transformer) pole or fuse box to determine if the cause of the outage is a blown fuse or tripped breaker.
  2. Look for lights at your neighbours’ homes to see if they are impacted.
  3. If it’s not a breaker or fuse box, call your Area Office to report the outage. To help process your information more quickly, have your account number handy. The more details you can provide our staff about your outage, the better.


North Area Office (Onoway)

Toll-free: 1.888.627.4011
Local: 780.967.3340

Central Area Office (Innisfail)

Toll-free: 1.877.527.4011
Local: 403.227.7535

South Area Office (Claresholm)

Toll-free: 1.888.565.5445
Local: 403.625.4154

All members are free to purchase electricity services through EQUS’ regulated rate tariff or from a retailer of their choice. The delivery of electricity to you is not affected by your choice. If you change who you purchase electricity services from, you will continue receiving electricity from EQUS. For a current list of retailers you may choose from, visit http://www.ucahelps.alberta.ca or call 310.4822 (toll free in Alberta).